Frequently asked questions

1. What is your return policy?

We offer a 14-day return policy on all unused items in their original packaging. Please contact our customer service team to initiate a return.

2. How long does shipping take?

Standard shipping typically takes 7-12 business days. Express shipping options are available at checkout for faster delivery.

3. How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website.

4. What payment methods do you accept?

We accept all major credit cards and other secure payment methods available at checkout.

5. Need more help?

Have a question or need advice? Don’t hesitate to contact us. We are here to assist you and provide expert guidance.

Email: info@natalies-closet.com

Mon / Fri 09:00 - 17:00

Sat / Sun 10:00 - 17:00